Latest News from Truss
Feature update

Choose who pays the card fee for receivables

Matthew avatar
Shared by Matthew • January 17, 2024

We are thrilled to announce a significant enhancement to your Truss banking experience:

You can now choose who pays the card fee for receivables - you or your customers.

When your customers opt to pay a payment request via card, a card fee of $0.30 + 3.5% of the transaction amount is applied. By default, this fee has been charged to your customer. Now, you have the power to decide who bears this fee:

  • Charge to customers: Continue with the default setting where your customers pay the card fee. No action is required to continue with the default setting.
  • Pay on behalf of customers: Set your company as responsible for any card fees, offering your customers a fee-free payment experience.

As a reminder, we still offer the option for your customers to pay via ACH bank transfer at no cost. This method remains a great alternative for fee-free transactions.

How to set up your preference

  1. Log into your Truss account.
  2. Navigate to the 'Settings' section.
  3. Select 'Payment Portal’ and choose your preference for handling card fees.

You can find detailed instructions on changing the card fee settings in this article.

This update gives you greater control and flexibility, ultimately enhancing your business transactions with Truss.

As always, our team is here to support you. If you have any questions or need assistance setting up this new feature, please email us.