Latest News from Truss
Product update

Introducing Card Offers

Matthew avatar
Shared by Matthew • April 17, 2024

We are thrilled to announce the launch of an exciting new rewards benefit on our platform - Card Offers!

What are Card Offers?

Card Offers are special deals that allow you to earn more Truss points. We are excited to bring you two distinct types of offers:

1. Card-linked Offers

Earn extra points on your purchases by using your Truss card at specific vendors in-store or online. While most of these offers are automatically activated when you use your Truss card, a select few might require activation in your Rewards portal.

To view all deals, you'll need to:

  1. Visit the Truss "Rewards" page on your Truss dashboard
  2. Click the “Redeem points” button
  3. "Card linked offers” from the list of redemption categories

As time progresses, we will expand our list of offers by adding more merchants and deals.

2. Affiliate Offers

Enhance your online shopping with affiliate offers from top merchants, including Home Depot, Lowe's, and ACE Hardware. For instance, right now you can earn 2 points per $1 spent at ACE Hardware through the unique link in your rewards portal.

To take advantage of these deals, you'll need to:

  1. Visit the Truss Rewards portal and click the “Redeem points” button
  2. Select "Affiliate offers"
  3. Click on the offer you wish to redeem. You will see a "Shop Now" button, leading to the merchant's site through our unique offer link.
  4. Use this button to navigate to the store and to complete your purchase in the same browser window. This ensures your discount is applied, and your purchase is tracked correctly to award you the points.

Should you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We look forward to bringing you more value and enhancing your banking experience with every step.

New feature
Feature update

Instant Withdrawals, Check Printing & More!

Matthew avatar
Shared by Matthew • April 15, 2024

We're thrilled to announce the rollout of three new features designed to offer you greater flexibility and convenience.

1. Instant Withdrawals

This new feature allows you to seamlessly transfer funds from your Truss account to a third-party bank account, with instant settlement.

  • How to use: Initiate a withdrawal and connect a bank account using its associated debit card number
  • Instant withdrawal fees: 1.5% of the transaction amount
  • Daily instant withdrawal limit: Set based on your account activity

Please note: This feature is currently only available for accounts that have completed additional verification. If you don’t see the instant withdrawal option when withdrawing funds, and you would like access to this feature, please contact our support team.

Learn more about how to withdraw funds instantly here.

2. Check Printing

We're excited to introduce Check Printing directly from your Truss account. This feature enables you to print checks with ease, using the routing information available on the 'Cash Account' page of your Truss dashboard with a check printer.

Please note: Printed checks will clear based on the ‘Debitable balance’ held in your Truss account. Please ensure your Debitable balance is high enough before sending a check. You can find your balance details under ‘View summary’ on your Cash account dashboard.

Learn more about how to print checks here.

3. Filtered Bills and Invoice View

To further streamline your financial management process, we've simplified bills and invoice filters. This update lets you filter and view bills and invoices by their status with a single click.

These updates are available now on your Truss dashboard. Should you need any assistance or have any questions, our dedicated support team is here to help you make the most out of these new additions.

We love hearing from our users! If you have any feedback or suggestions for future updates, please don't hesitate to reach out.

Feature update
New feature

Pay Vendors by Text & Bill Reminders

Matthew avatar
Shared by Matthew • April 10, 2024

We’re excited to announce two new features to streamline your vendor payments with Truss! Now, not only can you pay vendors via text, but you can also nudge them with friendly reminders for pending bill payments.

1. Pay vendors via text message

Make it easier for your vendors to accept payments by notifying them via text. Here’s how it works:

  1. Enter a Phone Number: Add your vendor's mobile number and choose the “Text message” option to initiate payment.
  2. Instant Text Notification: Your vendor receives a text with a secure payment link.
  3. Quick Payment Acceptance: Your vendors can accept the payment directly from the text through a secure link where they can deposit funds into their account of choice.

For detailed instructions, view this article.

2. Send bill reminders

Never let a bill payment slip through the cracks again. You can now send reminders for pending bill payments to your vendors via text and/or email. Your vendors will get a gentle nudge with the original payment link for easy access.

Learn how to send bill reminders here.

Exciting New Partnerships

We're also excited to introduce three new partner companies, offering exclusive deals for all Truss users, available through the ‘Rewards’ page of your dashboard.

  • Global Virtual Experts offers virtual solutions for real business needs, including accounting, marketing, and admin assistants. Truss users will receive 25% off for the first 3 months of service fees.
  • Protiv helps motivate hourly workers, improving production and quality through an integrated performance-based incentive program. ​Truss users get their first month free.
  • Curri is an app for contractors to instantly connect with a network of drivers to get material and supplies delivered to their job site. ​Truss users get $40 off the first delivery.

Coming soon: Check sending & check books

  • Check sending: In the near future, you'll be able to send checks directly from your Truss account, adding yet another level of convenience to your payment options.
  • Check books: Need a physical check? You'll soon be able to order personalized check books right from Truss

As always, your feedback is invaluable to us. Don't hesitate to reach out if you have any questions or need a hand getting started.

New feature

Send Invoice Notifications Via Text

Matthew avatar
Shared by Matthew • March 20, 2024

We're excited to roll out a new feature that allows you to create and send invoice notifications directly to your clients via text, making it even quicker and easier for them to pay invoices.

How to send invoices via text

When creating an invoice in Truss, you now have the option to notify your clients via text and/or email. To send an invoice via text, you simply need to add a phone number to your customer’s profile.

Your clients can access and pay the invoice directly from a link sent to them via text.

In case of unpaid invoices, you can also send payment reminders via text. Please note, reminders follow the initial method of invoice delivery.

This feature is live and available on your Truss account today. You can find more details about how it works here.

Coming Soon: Check Printing Capability

We're also excited to announce that check printing functionality will soon be available on Truss. This will enable you to seamlessly print checks directly from your Truss account, adding another layer of convenience and flexibility to your financial transactions.

We are here to support your business growth and financial management every step of the way. Your feedback is invaluable to us, so please do not hesitate to reach out with any questions, comments, or suggestions you may have.

New feature

Access Exclusive Truss Partner Deals

Matthew avatar
Shared by Matthew • March 13, 2024

We're excited to share that we have launched the Truss Partnerships Marketplace, designed to bring you exclusive deals on a variety of essential tools for construction companies.

🚀 Initial partners & deals

  • Check The LevelAccounting
  • Open PhoneBusiness Phone
  • Construction ClockTime Tracking
  • Roofers Coffee Shop Networking & Education
  • Ingage Sales Enablement
  • TraydPayroll
  • SitemaxProject Management
  • MetalVue by Sherwin WilliamsCommunity & Education
  • Roofing Passport by Sherwin WilliamsEstimating
  • TestedHQProduct Testing
  • BuildStreamRecruitment
  • Certified Contractors NetworkTraining & Networking

🌱 Growing together

This is just the beginning! We are committed to continuously expanding our marketplace with new partners and deals to support your business's every need. As we strive to grow together, we're always on the lookout for potential partnerships that could bring additional value to you.

If you have any vendors or service providers in mind that you believe should be part of our marketplace, please let us know. Your suggestions help us ensure that we're enhancing our community with resources that matter most to you.

💡 Accessing deals

Log into your Truss app and go to the “Rewards” section to view more details about all partners and deals.

Thank you for choosing Truss. We can't wait to see your business thrive with these new resources. Need help or have questions? Reach out to our support team. We’re happy to help.

New feature
Product update

Partial Payments & Accept Card Payments Over the Phone

Matthew avatar
Shared by Matthew • February 28, 2024

We're excited to introduce the ability to accept partial payments on invoices and accept card payments over the phone.

Here's a quick walk-through video of what's new – or you can keep reading.

1. Partial Payments

‘Receivables’ is now ‘Invoices’

To make our platform more intuitive, we’ve renamed 'Receivables' to 'Invoices'. This update allows each invoice to support multiple payments.

Flexible payment checkout

Offer your customers more flexibility with the ability to pay invoices partially and with multiple payment methods, including ACH and credit card.

Your customers can view their payment history and outstanding amount, improving trust and communication.

Consolidated view of payments

When viewing an invoice, you will see all associated payments in the sidebar, along with the paid and outstanding invoice amount.

Please note: Your existing payment requests have been seamlessly converted into invoices, ensuring a smooth transition to the new system. No action is required from you.

2. Accept Card Payments Over the Phone

Expanding our payment options, we're excited to introduce the ability to accept card payments over the phone.

Learn how to accept card payments over the phone here.

Log in to your Truss account to explore these new features. If you have questions or need help, don’t hesitate to reach out to our support team.

New feature

Now Live: Truss Card Rewards

Matthew avatar
Shared by Matthew • February 05, 2024

Today marks the exciting launch of the Truss Card Rewards Program! We've designed this program to add extra value to your everyday business expenses.

Launch Promotion: Bonus Points Await!

Celebrate with us! Spend $25,000 or more using your Truss card within the first 60 days of the program and earn 50,000 Truss Bonus Points. This is our special way to thank you for your loyalty and trust.

Earn With Every Purchase

Start earning today! You can review your points and redemption offers by going to the 'Rewards' section on your Truss dashboard.

Note: You are automatically enrolled in the Truss card rewards program – no action is required to start earning points. To start redeeming points, you will be asked to accept the Truss Card Reward Terms.

Versatile Redemption Options

Redeem your Truss Points for:

  • Cash back: Directly into your Truss account.
  • Travel Rewards: Book hotels and flights.
  • Gift Cards: From stores like Home Depot and Lowes.
  • Cryptocurrencies: Explore the digital currency realm.

Get Personalized Assistance

Curious about the Truss cards and rewards program? Book a call with our team or send us an email. We’re here to guide you through maximizing your Truss experience.

Coming Soon & Updated TOS

1. Accept card payments over the phone

We're thrilled to inform you that we're soon launching a feature that will enable you to accept card payments seamlessly over the phone.

2. Partial payments

Another exciting feature that is coming up is partial payments. This will give you the option to allow your customer to pay invoices partially.

To support this new feature, we have updated our Terms of Service (TOS). We encourage you to review these updates to understand how this new functionality can enhance your Truss experience.

Thank you for being a vital part of the Truss community. Let's make every transaction rewarding!

New feature

LAUNCHING SOON: Truss Card Rewards Program

Matthew avatar
Shared by Matthew • January 26, 2024

We are thrilled to announce the upcoming launch of the Truss Card Rewards Program, set to begin on February 12th. This program is specially designed for you, offering an exciting way to make your daily business purchases more rewarding.

Launch Promotion: Earn Bonus Points!

To celebrate this launch, we're offering an exclusive promotion. Spend $25,000 or more with your Truss card within the first 60 days of the program launch, and you'll receive 50,000 Truss Bonus Points. This is our way of saying thank you for your continued trust and support.

Earn Rewards with Every Purchase

  • Earn 75 Truss Points for every $100 spent.
  • No annual or setup fees.

Redeem for Exciting Offers

Your Truss Points can be redeemed for a variety of attractive offers, giving you the flexibility to choose rewards that best suit your needs:

  • Cashback: Get direct value back from your purchases right into your Truss account.
  • Travel Rewards: Use points to book your next business or leisure trip.
  • Gift Cards: Redeem for gift cards from popular stores like Home Depot or Lowes.
  • Cryptocurrencies: Dive into the world of digital currency with your Truss Points.

Learn More with a Personalized Call

Want to know more about the Truss cards and rewards program? Book a call with our team for a detailed walkthrough, or email us. We're here to help you make the most out of your Truss experience.

Truss is a financial technology company and not a bank. Banking services are provided by Thread Bank, Member FDIC. Visa® Cards are issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa is accepted.

Feature update

Choose who pays the card fee for receivables

Matthew avatar
Shared by Matthew • January 17, 2024

We are thrilled to announce a significant enhancement to your Truss banking experience:

You can now choose who pays the card fee for receivables - you or your customers.

When your customers opt to pay a payment request via card, a card fee of $0.30 + 3.5% of the transaction amount is applied. By default, this fee has been charged to your customer. Now, you have the power to decide who bears this fee:

  • Charge to customers: Continue with the default setting where your customers pay the card fee. No action is required to continue with the default setting.
  • Pay on behalf of customers: Set your company as responsible for any card fees, offering your customers a fee-free payment experience.

As a reminder, we still offer the option for your customers to pay via ACH bank transfer at no cost. This method remains a great alternative for fee-free transactions.

How to set up your preference

  1. Log into your Truss account.
  2. Navigate to the 'Settings' section.
  3. Select 'Payment Portal’ and choose your preference for handling card fees.

You can find detailed instructions on changing the card fee settings in this article.

This update gives you greater control and flexibility, ultimately enhancing your business transactions with Truss.

As always, our team is here to support you. If you have any questions or need assistance setting up this new feature, please email us.

New feature

Edit Invoices Directly in Truss

Matthew avatar
Shared by Matthew • January 03, 2024

We're celebrating 2024 with increased efficiency and a significant enhancement to Truss invoicing: the ability to edit invoices directly!

You can now easily edit the data on any existing, unpaid invoice.

Gone are the days of canceling and creating a new invoice for every small change.

How It Works

  1. Select the unpaid invoice you wish to edit from your Truss dashboard.
  2. From the Actions button in the top-right of the sidebar, select "Edit Payment" (Note: For Quickbooks Online invoices, you will be sent to Quickbooks to make edits directly.)
  3. Make the necessary changes.
  4. Choose whether to send an updated invoice notification to your client.
  5. Save the changes, and you're done!

This improvement saves you time and reduces the administrative time of invoice adjustments. Learn more here.

Looking forward to a productive 2024 together.

Our support team is always here to help if you have any feedback or questions.