Latest News from Truss
New feature

Now Live: Truss Card Rewards

Matthew avatar
Shared by Matthew • February 05, 2024

Today marks the exciting launch of the Truss Card Rewards Program! We've designed this program to add extra value to your everyday business expenses.

Launch Promotion: Bonus Points Await!

Celebrate with us! Spend $25,000 or more using your Truss card within the first 60 days of the program and earn 50,000 Truss Bonus Points. This is our special way to thank you for your loyalty and trust.

Earn With Every Purchase

Start earning today! You can review your points and redemption offers by going to the 'Rewards' section on your Truss dashboard.

Note: You are automatically enrolled in the Truss card rewards program – no action is required to start earning points. To start redeeming points, you will be asked to accept the Truss Card Reward Terms.

Versatile Redemption Options

Redeem your Truss Points for:

  • Cash back: Directly into your Truss account.
  • Travel Rewards: Book hotels and flights.
  • Gift Cards: From stores like Home Depot and Lowes.
  • Cryptocurrencies: Explore the digital currency realm.

Get Personalized Assistance

Curious about the Truss cards and rewards program? Book a call with our team or send us an email. We’re here to guide you through maximizing your Truss experience.


Coming Soon & Updated TOS

1. Accept card payments over the phone

We're thrilled to inform you that we're soon launching a feature that will enable you to accept card payments seamlessly over the phone.

2. Partial payments

Another exciting feature that is coming up is partial payments. This will give you the option to allow your customer to pay invoices partially.

To support this new feature, we have updated our Terms of Service (TOS). We encourage you to review these updates to understand how this new functionality can enhance your Truss experience.


Thank you for being a vital part of the Truss community. Let's make every transaction rewarding!

New feature

LAUNCHING SOON: Truss Card Rewards Program

Matthew avatar
Shared by Matthew • January 26, 2024

We are thrilled to announce the upcoming launch of the Truss Card Rewards Program, set to begin on February 12th. This program is specially designed for you, offering an exciting way to make your daily business purchases more rewarding.


Launch Promotion: Earn Bonus Points!

To celebrate this launch, we're offering an exclusive promotion. Spend $25,000 or more with your Truss card within the first 60 days of the program launch, and you'll receive 50,000 Truss Bonus Points. This is our way of saying thank you for your continued trust and support.

Earn Rewards with Every Purchase

  • Earn 75 Truss Points for every $100 spent.
  • No annual or setup fees.

Redeem for Exciting Offers

Your Truss Points can be redeemed for a variety of attractive offers, giving you the flexibility to choose rewards that best suit your needs:

  • Cashback: Get direct value back from your purchases right into your Truss account.
  • Travel Rewards: Use points to book your next business or leisure trip.
  • Gift Cards: Redeem for gift cards from popular stores like Home Depot or Lowes.
  • Cryptocurrencies: Dive into the world of digital currency with your Truss Points.

Learn More with a Personalized Call

Want to know more about the Truss cards and rewards program? Book a call with our team for a detailed walkthrough, or email us. We're here to help you make the most out of your Truss experience.

Truss is a financial technology company and not a bank. Banking services are provided by Thread Bank, Member FDIC. Visa® Cards are issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa is accepted.

Feature update

Choose who pays the card fee for receivables

Matthew avatar
Shared by Matthew • January 17, 2024

We are thrilled to announce a significant enhancement to your Truss banking experience:

You can now choose who pays the card fee for receivables - you or your customers.

When your customers opt to pay a payment request via card, a card fee of $0.30 + 3.5% of the transaction amount is applied. By default, this fee has been charged to your customer. Now, you have the power to decide who bears this fee:

  • Charge to customers: Continue with the default setting where your customers pay the card fee. No action is required to continue with the default setting.
  • Pay on behalf of customers: Set your company as responsible for any card fees, offering your customers a fee-free payment experience.

As a reminder, we still offer the option for your customers to pay via ACH bank transfer at no cost. This method remains a great alternative for fee-free transactions.

How to set up your preference

  1. Log into your Truss account.
  2. Navigate to the 'Settings' section.
  3. Select 'Payment Portal’ and choose your preference for handling card fees.

You can find detailed instructions on changing the card fee settings in this article.


This update gives you greater control and flexibility, ultimately enhancing your business transactions with Truss.

As always, our team is here to support you. If you have any questions or need assistance setting up this new feature, please email us.

New feature

Edit Invoices Directly in Truss

Matthew avatar
Shared by Matthew • January 03, 2024

We're celebrating 2024 with increased efficiency and a significant enhancement to Truss invoicing: the ability to edit invoices directly!

You can now easily edit the data on any existing, unpaid invoice.

Gone are the days of canceling and creating a new invoice for every small change.

How It Works

  1. Select the unpaid invoice you wish to edit from your Truss dashboard.
  2. From the Actions button in the top-right of the sidebar, select "Edit Payment" (Note: For Quickbooks Online invoices, you will be sent to Quickbooks to make edits directly.)
  3. Make the necessary changes.
  4. Choose whether to send an updated invoice notification to your client.
  5. Save the changes, and you're done!

This improvement saves you time and reduces the administrative time of invoice adjustments. Learn more here.

Looking forward to a productive 2024 together.

Our support team is always here to help if you have any feedback or questions.

New feature

Accept custom payments from clients

Matthew avatar
Shared by Matthew • December 12, 2023

We're thrilled to announce a new feature on Truss: Custom Payments.

This method lets customers send custom payments directly through your Truss payment portal.

You don’t need to create a payment request in Truss to accept custom payments; simply share your payment portal link with your customers.

They can then easily enter any payment amount along with their email and name. They don't need to have a Truss account to send you a payment.

This new feature brings you greater flexibility and makes the payment collection smoother for both you and your clients. Learn more about how custom payments work here.

Our support team is always here to help if you have any feedback or questions.

Feature update

Contacts are now 'Customers' & 'Vendors'

Matthew avatar
Shared by Matthew • December 05, 2023

We're thrilled to share some important updates to Truss. Our team is committed to continuously improving your experience, and these latest enhancements are designed to streamline your financial operations even more effectively.

Here's a quick walk-through video of what's new – or keep reading below.


1. Simplified customer & vendor management

We've revamped the 'Contacts' section! Now, you can easily distinguish between customers and vendors:

  • Customers Tab: All contacts from whom you've requested payments.
  • Vendors Tab: All contacts to whom you've sent payments.

This update requires no action from you. Contacts are automatically categorized based on your previous transactions.

Note: The same contact can appear in both tabs if applicable.


2. Multiple customer email options

To ensure greater flexibility for your customers, you can now add both a primary and secondary email to each customer. This means that payment requests can be accepted and paid by either email recipient.


3. Send payment via Direct Deposit

To enhance the convenience for your vendors, we've introduced a direct deposit feature. You can now effortlessly transfer funds to your vendors' bank accounts by entering their routing information. This streamlined process deposits the money directly into their accounts, eliminating the need for them to accept each payment.


4. Default payment methods for vendors

You now have more control over how you pay your vendors by setting a default payment option. Choose between:

  • Sending payments via email, allowing vendors to select their preferred deposit account
  • Direct bank transfers using routing numbers

5. Comprehensive transaction history

Visit any customer or vendor page to view all associated transactions, providing you with a clear and detailed financial history.


6. Instant payables with verified Truss network

Adding a new vendor? If they're already part of the Truss network, you can quickly select them for instant payables, without having to add additional payment information.


We are excited for you to experience these updates and are confident they will make managing your business finances smoother and more efficient. As always, your feedback is invaluable to us. If you have any questions or need assistance, our support team is here to help.

New feature
Product update

Check Deposits in the Field, Expense Tagging, and More!

Matthew avatar
Shared by Matthew • October 17, 2023

We are thrilled to announce a series of exciting updates to Truss that will streamline your workflow and make managing your finances even easier.

Here's a quick walk-through video of what's new – or keep reading below.

1. Check Deposits in the Field

Now, users with sales permission have access to the Mobile Check Deposit feature without accessing the bank account information. This powerful addition allows your sales staff to deposit checks wherever they are, whether they're on-site with clients or back at the office.

2. Expenses Page in Dashboard

We have simplified your expense tracking further. You can quickly access all your card transactions under the new 'Expenses' dashboard, displaying the same table as the 'Expenses' tab on your Card Account.

3. Tagging for Expenses

To enhance your expense organization, we have introduced expense tagging. Now, you can add tags to each expense to categorize them, making it easy to sort and track expenses, for example by project.

Note: All users can create tags and update tags on purchases. Only admins and bookkeepers have the authority to delete or update tags in the Settings section.

4. Send Reminders for Missing Receipts

Admins and bookkeepers can now send email reminders to users who have transactions with missing receipts. No more hunting down missing documentation; simply send a gentle nudge to your team members.

5. Streamlined Card Issuing

With our new streamlined card issuing feature, you can now seamlessly invite staff and issue cards to them in a single step.

6. Export Filtered Transactions View

You now have the ability to export specific subsets of your Cash Account transactions. Simply apply your desired filters to display only the transactions you need, and then export them as a CSV file.

7. Updated TOS

In addition to these exciting features, we want to inform you that we have recently revised our Terms of Service (TOS) to align with our current product offerings. We value your trust and are committed to providing you with a secure and reliable platform for managing your finances.

These enhancements were developed with your feedback in mind, and we are confident they will greatly improve your Truss experience. As always, your feedback is crucial to us, and we would love to hear your thoughts on these new features.

New feature

Mobile Check Deposit, Improved Filtering, and Updated Dashboard

Matthew avatar
Shared by Matthew • September 20, 2023

We're thrilled to announce some exciting updates that will enhance your Truss experience and streamline your financial management.

1. Mobile Check Deposit

We're excited to introduce the highly-anticipated mobile check deposit feature. Now, you can add funds to your Truss account via mobile check deposit alongside the existing options of bank transfer and manual entry. It's as simple as taking a picture of your check and uploading it.

Learn how to use check deposits.

Note: This feature is currently only available to user with Admin roles.

2. Improved Filtering

Managing your transactions just got easier with our new filtering options. We've added advanced filtering capabilities to all Transactions tables, allowing you to effortlessly locate specific transactions by amount, date, or other variables.

3. Updated Dashboard

Our commitment to enhancing user experience continues with a revamped dashboard and navigation system. We've made it easier than ever to navigate your accounts, payables, and receivables. Here's what's new:

Accounts Overview

This page provides you with an overview of your cash account and card account, making it easier to access all the details for your accounts in one place.

Wallet Tab

Each user can now keep track of their personal cards in the new 'Wallet' tab. This allows employees to see all their cards, purchases and receipts in one place.

Actions Button

We've introduced the 'Actions' button in the navigation bar, allowing you to access essential functions from any page within Truss.

These new features are part of our ongoing commitment to improving Truss and providing you with the best possible financial management tools.

As always, your feedback is valuable to us. If you have any questions or suggestions, please don't hesitate to reach out to our support team.

Update

Successful Launch of New Banking Partnership

Matthew avatar
Shared by Matthew • August 10, 2023

Dear Valued Customer,

We are thrilled to inform you that the transition of our banking services to Thread Bank has been successfully completed.


Key Benefits of the New Partnership

  • Enhanced FDIC Insurance Coverage: Your accounts are now automatically covered by FDIC insurance of $2.5 million through Thread Bank; Member FDIC
  • Increased Flexibility for Tier Limits: As part of this transition, we have increased limit tier flexibility. Contact your account manager to learn more.
  • Faster Withdrawals and Payables: Outgoing ACH payments of settled funds are now processed on the same day as initiated, reducing processing times by up to two business days.
  • Exciting New Features on the Horizon: We are actively working on introducing highly requested features. Stay tuned for updates on the following features: Mobile check deposits, sending checks to pay invoices, and lines of credit.

Important reminders

Transactions Scheduled on Transition Day:

Outgoing payments set to process on the transition day, August 9th, will be delayed by one business day. This is a one-time delay due to the bank partner change.

Updated Terms of Service:

If you haven't already done so, we kindly request that you log in to your Truss account immediately to review and accept the updated terms of service. Your acceptance is essential to continue using our services seamlessly.


We understand that change can sometimes be accompanied by questions, and our dedicated support team is here to assist you. If you have any inquiries or require further clarification, please don't hesitate to contact us.

Truss is now better equipped to cater to your financial needs, offering improved services and increased benefits through this partnership with Thread Bank. We remain committed to providing you with the best banking and payment solutions for your construction business.


Truss is a financial technology company and not a bank. Banking services are provided by Thread Bank, Member FDIC. Visa® Cards are issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa is accepted. FDIC Insurance is provided through Thread Bank; Member FDIC.

Update

Updated Launch Date for Banking Partner Transition

Matthew avatar
Shared by Matthew • July 28, 2023

Dear Valued Customer,

We are excited to bring you an important update regarding the transition of our banking partner and the launch of enhanced benefits at Truss.

We have diligently worked to finalize all necessary arrangements with Thread Bank, and we are now pleased to announce that the new launch date is set for Wednesday, August 9th, 2023!

Once the transition takes place on August 9th, you can look forward to enjoying the following enhanced benefits:

  • $2.5M FDIC insurance provided through Thread Bank
  • Increased flexibility for tier limits
  • Faster withdrawals and payables

Note: Outgoing payments set to process on the transition day will be delayed by one business day. This is a one-time delay due to the bank partner change.


As we proceed with the transition, we want to highlight a few important action items for you to keep in mind:

1. Approve updated service agreements

We are updating the following user agreements to support banking partner changes:

You will be prompted to agree to the updated agreements upon logging in to your Truss account. To ensure a smooth transition, please review and agree to the new terms by Thursday, August 3rd, 2023.

Note: We will close accounts setup with our previous bank partner on August 23rd, 2023. To keep using Truss, you are required to agree to open a new account with Thread Bank before August 9th, 2023.


2. Reissuing of cards

Due to the banking partner change, we will need to reissue all existing cards for our users. Your current cards will stop working after the transition. Rest assured, we will contact all cardholders directly to assist with the transition.

To receive your new card before the transition, please ensure to accept the new cardholder agreement through your Truss dashboard by August 3rd.

Note: New cards will need to be activated through the dashboard before you can use them.


We understand that these changes may raise questions or concerns, and we want to assure you that our team is available to assist you every step of the way. If you have any inquiries or need further information, please don't hesitate to reach out to our support team.

Thank you for choosing Truss as your trusted banking and payments partner. We will be in touch very soon with additional details about the launch on August 9th.

Best regards,

Matthew Smith

CEO & Co-Founder

Truss


Truss is a financial technology company and not a bank. Banking services are provided by Thread Bank, Member FDIC. Visa® Cards are issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa is accepted.